Privacy Policy – Vapiano Schweiz
1. Protection of Your Personal Data
1.1 Vapiano is committed to protecting your privacy. This Privacy Policy explains how we collect, process, and protect your personal data.
1.2 This policy applies to personal data collected through:
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Our restaurants in Switzerland
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Our website (including mobile versions)
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Online ordering services (UberEats / JustEat.ch)
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Wi-Fi services
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Email, telephone, and other communication channels
1.3 All personal data is processed in accordance with:
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The Swiss Federal Act on Data Protection (FADP, revised 2023)
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The Ordinance to the FADP (OFADP)
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Where applicable, the EU General Data Protection Regulation (GDPR)
You may contact us at any time regarding your personal data:
Vapiano Schweiz
Furenstrasse 15,
8707 Uetikon am See
Schweiz
1.4 Vapiano Schweiz is the data controller under Swiss data protection law.
2. What Data We Collect
2.1 We may collect the following personal data:
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Name
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Email address
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Phone number
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Postal code / city
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Date of birth (month and year only)
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Payment information (through secure payment providers)
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Order history
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Device and technical data (IP address, browser, operating system)
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Location data (only if you actively consent)
2.2 You provide this data when you:
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Register for an account or newsletter
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Place an order
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Contact us
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Use our Wi-Fi
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Apply for a job
2.3 We may collect anonymised statistical data about website usage (not personally identifiable).
3. Data Collected in Restaurants
When you use Vapiano Wi-Fi or services in our restaurants, we may collect:
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Name and contact details
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Email address
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Date of birth (if provided)
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Location within the restaurant (temporarily, for service functionality only)
4. Purpose of Data Processing
We use your data for the following purposes:
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Processing orders and reservations
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Customer communication
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Marketing and promotional information (only with your consent)
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Personalising offers and content
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Website optimisation
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Legal and regulatory compliance
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Fraud prevention and security
We do not sell your personal data.
5. Legal Basis for Processing (Switzerland + GDPR)
We process personal data based on:
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Your consent
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Contractual necessity (e.g., fulfilling your order)
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Legitimate interests (e.g., improving our services)
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Legal obligations
6. Sharing of Personal Data
Your data may be shared with:
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Internal company group entities (limited and controlled)
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Trusted service providers (IT, hosting, email systems, payment providers)
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Swiss or EU authorities if legally required
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Buyers or legal successors in case of business transfer
We ensure all partners comply with Swiss and EU data protection standards.
7. Data Storage and Retention
We retain personal data only as long as necessary:
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For contract and service fulfillment
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For legal obligations
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For marketing (maximum 3 years unless renewed consent is given)
After that, the data is deleted or anonymised.
8. Your Rights (Swiss FADP + GDPR)
You have the right to:
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Access your data
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Correct incorrect data
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Request deletion
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Restrict or object to processing
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Withdraw consent at any time
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Request data portability (where applicable)
Requests can be sent to:
info@vapiano.ch
Identity verification may be required.
9. Cookies
We use cookies to:
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Ensure website functionality
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Analyse website usage
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Improve user experience
You can manage cookie preferences through your browser or consent banner.
10. Website Accessibility
We are committed to providing an accessible website in accordance with international accessibility standards including WCAG guidelines.
11. Changes to this Policy
We may update this Privacy Policy at any time. Updates will be published on our website and, where material changes are made, communicated by email.
